Shipping policy

SHIPPING & DELIVERY POLICY

Udyog Connect

1. INTRODUCTION

Welcome to Udyog Connect.

Udyog Connect provides business strategy, consulting, digital transformation, technology development, digital marketing, AI and automation solutions, business management programs, subscriptions and professional services.

As most of our offerings are digital products and professional services, we primarily follow an electronic delivery model rather than traditional physical shipping.

This Shipping & Delivery Policy explains how customers receive purchased products, access digital services, subscriptions, project deliverables, training programs and other offerings through Udyog Connect.

By purchasing from Udyog Connect, you agree to the delivery terms outlined in this policy.

2. NATURE OF OUR PRODUCTS AND SERVICES

Udyog Connect primarily offers non-physical and digitally delivered products and services, including:

Business strategy and consulting.
Business Scale OS subscription programs.
Digital transformation services.
Website and Shopify development.
Technology and software solutions.
Digital marketing and SEO services.
Brand identity and creative design.
AI implementation and business automation.
Business management and operational solutions.
Training programs, workshops and consultations.
Digital resources, templates and educational materials.
Creative and technical talent-related services.

Unless a product description explicitly states otherwise, these offerings do not require physical shipping.

3. DIGITAL DELIVERY

Digital products and services purchased through our website may be delivered electronically through one or more of the following methods:

Registered email address.
Customer account or dashboard.
Website or subscription portal.
Downloadable files or digital resources.
Online meeting platforms.
Project management platforms.
Cloud-based storage or file-sharing services.
Direct communication through authorised business channels.

The delivery method will depend on the nature of the purchased product or service.

4. ORDER CONFIRMATION

After successfully placing an order, customers may receive an order confirmation through the registered email address or other available communication channels.

The confirmation may include:

Order reference number.
Product or service details.
Payment confirmation.
Purchase summary.
Relevant service information.
Next steps for activation or delivery.

Customers should ensure that their contact information and email address are accurate when placing an order.

An order confirmation does not necessarily mean that a custom project has commenced or that all services have been activated.

5. DELIVERY TIMELINES

Delivery timelines depend on the type of product or service purchased.

The following are indicative timelines and should be read together with the specific product description, quotation or service agreement.

5.1 Digital Products and Resources

Downloadable resources, templates, guides and other ready-to-use digital products may be made available immediately after successful payment or within 24–48 business hours.

5.2 Business Scale OS Subscriptions

Business Scale OS subscriptions may be activated after successful payment and completion of any required onboarding steps.

Customers may receive:

Subscription confirmation.
Onboarding instructions.
Initial consultation scheduling details.
Access to applicable program resources.
Information regarding the selected subscription plan.

Activation timelines depend on the selected plan and onboarding requirements.

5.3 Business Consulting and Strategy Services

Consultation sessions and strategy services are generally scheduled after payment confirmation and mutual agreement on the appointment.

The delivery of reports, roadmaps, assessments and recommendations will follow the timeline communicated during booking or project confirmation.

5.4 Website and Technology Development

Website development, Shopify development, software implementation and technical projects are delivered according to the approved project scope and timeline.

The delivery schedule may depend on:

Project complexity.
Availability of required content.
Access to third-party platforms.
Customer approvals.
Technical requirements.
Agreed development milestones.

5.5 Digital Marketing Services

Marketing services generally commence after payment confirmation, onboarding and receipt of the necessary business information, account access and approvals.

Campaign execution and reporting will follow the agreed service schedule.

5.6 Training and Educational Programs

Training programs, workshops and online sessions will be delivered according to the schedule published on the relevant product page or communicated during registration.

Access details, joining instructions and learning materials may be shared electronically.

5.7 Hire Talent Services

Talent-related services may involve an initial requirement assessment, candidate identification, professional matching, project discussions and engagement confirmation.

The timeline depends on the availability of suitable professionals and the requirements of the customer.

6. BUSINESS DAYS AND WORKING HOURS

Unless otherwise specified, delivery and support timelines are calculated using business days.

Business days generally exclude Sundays and officially recognised public holidays in India.

Project-specific working hours, meeting schedules and support arrangements will be communicated separately where applicable.

Orders placed outside regular working hours may be processed on the next business day.

7. CUSTOMER RESPONSIBILITIES FOR DELIVERY

Customers are responsible for providing accurate and complete information necessary for successful service delivery.

This may include:

Correct email address and contact details.
Business information.
Project requirements.
Website and platform access.
Required documents and content.
Brand assets and design references.
Timely feedback and approvals.

Delays resulting from incomplete information, incorrect contact details, missing documents or delayed customer approvals may affect the delivery schedule.

Udyog Connect will not be responsible for delivery failures caused by inaccurate information supplied by the customer.

8. DELIVERY CONFIRMATION

Digital delivery may be considered completed when the relevant product, file, resource, service access or agreed deliverable has been:

Sent to the customer's registered email address.
Made available through an authorised digital platform.
Shared through an agreed communication channel.
Uploaded to an agreed project workspace.
Provided through an authorised customer account.
Delivered according to the agreed project milestones.

Where appropriate, customers may receive a delivery notification or confirmation.

9. FAILED OR DELAYED DIGITAL DELIVERY

If a customer does not receive a purchased digital product, access information or delivery notification within the expected timeframe, they should contact Udyog Connect through the official support channels.

Please provide:

Order reference number.
Registered email address.
Product or service name.
Payment confirmation, where necessary.
Description of the delivery issue.

We will make reasonable efforts to investigate and resolve legitimate delivery issues.

Where a delivery failure is attributable to Udyog Connect, an appropriate resolution will be arranged in accordance with the applicable product terms and refund policy.

10. PHYSICAL SHIPPING, IF APPLICABLE

Although Udyog Connect primarily provides digital products and services, certain future offerings may include physical materials, printed documents, training kits, merchandise or other tangible products.

Where physical delivery is offered, the applicable product page or order confirmation will specify:

Shipping availability.
Applicable shipping charges.
Estimated dispatch timeline.
Estimated delivery timeline.
Available delivery locations.
Courier or logistics arrangements.

Physical shipments will be dispatched to the delivery address provided by the customer.

Customers are responsible for ensuring that the delivery address and contact details are accurate.

Any applicable shipping fees, taxes or additional delivery charges will be communicated before purchase.

11. INTERNATIONAL DELIVERY

Udyog Connect may provide digital products and professional services to customers located outside India, subject to service availability and applicable laws.

Digital deliveries may be completed electronically regardless of the customer's location.

For any physical products offered internationally, delivery availability, shipping charges, customs duties, import taxes and other applicable costs will be communicated separately.

Unless otherwise specified, customers are responsible for applicable import duties and local taxes.

12. DELIVERY INTERRUPTIONS AND UNFORESEEN CIRCUMSTANCES

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

Internet or network interruptions.
Third-party platform outages.
Hosting or server issues.
Payment gateway delays.
Software or integration failures.
Natural disasters.
Government restrictions.
Other unforeseen circumstances.

Udyog Connect will make reasonable efforts to minimise delays and complete delivery as soon as practicable.

13. NO PHYSICAL SHIPPING FOR DIGITAL SERVICES

Customers acknowledge that most Udyog Connect offerings are digital products, professional services or subscription-based engagements.

Therefore:

No physical parcel is dispatched for digital services.
No courier tracking number is generated for digital delivery.
No physical shipping fee applies unless expressly stated.
Digital access and project delivery are governed by the relevant service description and agreement.

Customers should review the individual product page before completing a purchase.

14. CANCELLATIONS AND REFUNDS

Shipping and delivery arrangements are separate from refund and cancellation eligibility.

Any request for cancellation or refund will be governed by the Udyog Connect Refund & Cancellation Policy, the applicable product terms and relevant laws.

Failure to receive a digital product or service within the communicated delivery period should be reported through the official support channels for investigation.

Nothing in this policy limits any mandatory statutory rights available to customers.

15. POLICY MODIFICATIONS

Udyog Connect reserves the right to update or modify this Shipping & Delivery Policy to reflect changes in its business operations, service offerings, delivery methods or applicable legal requirements.

Any revised policy will be published on this page with an updated effective date.

Customers are encouraged to review this policy periodically.

16. CONTACT AND DELIVERY SUPPORT

For questions, delivery-related issues or assistance regarding purchased products and services, please contact Udyog Connect through its official communication channels.

Business Name: Udyog Connect
Business Location: Jaipur, Rajasthan, India
Website: www.udyogconnect.com
Email: info@udyogconnect.com
Please include your order number and registered email address when contacting our support team.