Terms of service

TERMS OF SERVICE

Udyog Connect

Welcome to Udyog Connect.

These Terms of Service govern your access to and use of the Udyog Connect website, digital platforms, products, subscriptions, professional services, business programs and related offerings.

Udyog Connect provides business strategy, management consulting, digital transformation, technology development, creative services, marketing, AI and automation solutions, business growth programs and professional talent-related services.

By accessing our website, submitting an enquiry, purchasing a product, subscribing to a service or engaging with Udyog Connect, you agree to these Terms of Service.

Please read these terms carefully before using our services.

1. ABOUT UDYOG CONNECT

Udyog Connect is a business growth and digital transformation platform designed to help businesses manage better, grow faster and scale smarter.

Our services combine strategic planning, branding, technology, marketing, sales enablement, business operations, AI integration and automation.

Through our website and associated platforms, we may offer:

Business strategy and management consulting.
Business development and growth planning.
Brand strategy, identity and creative design.
Website and e-commerce development.
Shopify store development and management.
Digital marketing and advertising services.
Search engine optimisation (SEO).
Social media management.
AI implementation and business automation.
CRM, workflow and operational solutions.
Business Scale OS subscription programs.
Training, education and professional development.
Creative and technical talent discovery and engagement.
Custom business solutions and project-based services.

The specific scope, features, deliverables and pricing of each service will be described on its respective product page, service agreement, proposal or order confirmation.

2. ACCEPTANCE OF TERMS

By using Udyog Connect, you confirm that:

You are at least 18 years of age or legally authorised to use the services.
You have the legal capacity to enter into a binding agreement.
If you are acting on behalf of a business or organisation, you have authority to represent that entity.
You agree to comply with these Terms of Service and applicable laws.
Information provided by you during registration, enquiry or purchase is accurate and complete.

If you do not agree with these terms, you should discontinue using our website and services.

3. ELIGIBILITY AND SERVICE AVAILABILITY

Udyog Connect provides services to individuals, startups, entrepreneurs, MSMEs, SMEs, enterprises, organisations and other eligible customers.

Our services may be available to customers in India and internationally.

Service availability, delivery timelines, payment methods, applicable taxes and legal requirements may vary depending on the customer's location.

We reserve the right to restrict or decline services where legally required or where we reasonably determine that the requested engagement is unsuitable.

4. SERVICE CATEGORIES AND SCOPE

Udyog Connect provides multiple categories of professional services.

4.1 Business Strategy and Consulting

These services may include:

Business assessment and analysis.
Business model development.
Strategic planning.
Market and competitor research.
Business process evaluation.
Growth opportunity identification.
Operational improvement recommendations.
Business development roadmaps.
Business performance reviews.

Consulting services provide professional guidance and recommendations. Implementation, execution and measurable business outcomes are not guaranteed unless expressly included in a written agreement.

4.2 Brand and Creative Services

These services may include:

Brand strategy and positioning.
Logo and visual identity development.
Graphic design.
Marketing creatives.
UI/UX design.
Brand communication.
Creative campaigns.
Business presentations and promotional materials.

The number of concepts, revisions, formats, deliverables and final files will depend on the purchased service or project agreement.

4.3 Technology and Development Services

These services may include:

Website design and development.
Shopify store development.
E-commerce development.
Website optimisation.
Landing page development.
Custom software solutions.
Integrations and technical implementation.
Website maintenance and support.

Third-party themes, applications, hosting providers, plugins, software licences and platform limitations may affect project functionality and delivery.

4.4 Digital Marketing and Growth Services

These services may include:

Search engine optimisation.
Social media marketing.
Search engine marketing.
Google Ads management.
Meta advertising management.
Content strategy.
Lead generation.
Digital campaign management.
Online reputation management.
Marketing analytics and reporting.

Advertising budgets, platform charges, media buying costs and third-party expenses are separate unless explicitly included in the purchased package.

4.5 AI and Business Automation

These services may include:

AI tool implementation.
Business workflow automation.
CRM automation.
Lead management systems.
Customer communication automation.
Reporting and productivity automation.
Business process integration.
AI-assisted business solutions.

The functionality and performance of AI-based solutions may depend on third-party technologies, available data, software providers and external systems.

AI-generated outputs may require human review and verification.

4.6 Business Operations and Management

These services may include:

Business process optimisation.
Operational systems development.
Workflow management.
Business performance tracking.
Sales and customer management systems.
Management dashboards.
Business efficiency improvement.

The exact responsibilities of Udyog Connect and the customer will be established in the relevant service agreement.

4.7 Training and Business Programs

Udyog Connect may provide workshops, training programs, business development programs, consulting sessions and educational resources.

Program duration, session frequency, learning materials, eligibility, access period and completion requirements will be specified on the relevant program page.

Participation does not guarantee employment, certification, revenue growth, business success or any particular financial result.

5. BUSINESS SCALE OS SUBSCRIPTION SERVICES

Business Scale OS is a Udyog Connect business management and growth program designed to help organisations improve business strategy, brand development, technology, marketing, sales, operations, AI and automation.

The program may be offered through different subscription plans, including:

Starter
Growth
Pro
Elite
Enterprise

Each subscription plan may include different service limits, deliverables, consultation access, implementation support, features and usage entitlements.

5.1 Subscription Scope

The features and services available under a subscription will be determined by the selected plan and its published description at the time of purchase.

Customers are entitled only to the services and benefits included in their selected plan.

Additional services, custom development, extended implementation, advertising expenditure and third-party charges may be billed separately.

5.2 Subscription Payments

Subscription fees must be paid according to the billing frequency and payment terms displayed during purchase.

Unless otherwise specified:

Subscriptions are billed monthly or according to the selected billing cycle.
Payments must be completed before the applicable service period begins.
Applicable taxes may be charged separately.
Any additional work outside the subscription scope may require separate approval and payment.

5.3 Subscription Renewal

Where automatic renewal is enabled and disclosed during purchase, the subscription may renew automatically at the applicable billing interval.

Customers are responsible for managing their subscriptions and ensuring that valid payment details are maintained.

5.4 Subscription Cancellation

Customers may request cancellation in accordance with the cancellation procedure and notice period specified on the applicable subscription page or service agreement.

Cancellation generally prevents future renewals but does not automatically cancel outstanding payment obligations.

Services already delivered, work already completed and applicable non-refundable charges will be handled according to the agreed cancellation and refund policy and applicable law.

5.5 Plan Changes

Udyog Connect may allow customers to upgrade or downgrade their subscription plans.

Any changes to subscription fees, billing dates, service entitlements and applicable adjustments will be communicated before the change takes effect.

5.6 Fair Usage and Service Limits

Subscription plans are subject to reasonable usage limits and the service capacity specified in their respective descriptions.

Subscriptions must not be used to obtain unlimited work, unlimited revisions, unlimited consultations or services beyond the agreed scope.

Udyog Connect may recommend a higher subscription plan or separate project engagement where customer requirements exceed the selected plan.

6. ORDERS, BOOKINGS AND PROJECT CONFIRMATION

A service enquiry, quotation request or consultation request does not automatically create a confirmed project engagement.

A project or service engagement becomes confirmed when:

The customer accepts the relevant proposal, quotation or service description.
The applicable payment or advance payment is received.
The required project information is provided.
Udyog Connect confirms the engagement.

Udyog Connect reserves the right to decline an order or request where the requirements are outside its capabilities, violate applicable laws or cannot reasonably be fulfilled.

7. PRICING AND PAYMENTS

All prices displayed on the website are subject to change unless otherwise agreed in writing.

Prices may be displayed in Indian Rupees (INR) or another supported currency.

Customers agree to:

Pay the applicable service or subscription fees.
Provide accurate billing information.
Pay applicable taxes.
Pay approved additional expenses.
Make payments within the agreed timelines.

Payments may be processed through third-party payment gateways or other authorised payment providers.

Udyog Connect does not store complete payment card details unless explicitly stated in an applicable payment arrangement.

7.1 Additional Expenses

The following may be charged separately where applicable:

Domain registration and renewal.
Website hosting.
Premium themes and applications.
Software subscriptions.
Third-party licences.
Advertising budgets.
Stock photographs, videos and fonts.
External developer or specialist costs.
Travel and on-site expenses.
Additional revisions or scope extensions.

Such expenses should be communicated and approved before being incurred, except where already authorised under an agreement.

7.2 Delayed Payments

If a customer fails to make payments within the agreed period, Udyog Connect may:

Pause ongoing work.
Restrict access to certain services.
Suspend subscription benefits.
Delay delivery.
Request settlement of outstanding invoices.
Terminate the engagement in accordance with these terms and the applicable agreement.

8. PROJECT TIMELINES AND DELIVERABLES

Project timelines are estimates based on the agreed scope, resource availability and timely cooperation from the customer.

Delivery may be affected by:

Delayed customer feedback.
Missing content or information.
Changes in project requirements.
Third-party platform limitations.
Technical issues.
External dependencies.
Unforeseen circumstances.

Udyog Connect will make reasonable efforts to complete agreed deliverables within the communicated timelines.

Any material changes to the project scope or delivery schedule may require a revised quotation and timeline.

9. CUSTOMER RESPONSIBILITIES

Customers agree to cooperate throughout the service engagement.

Customers are responsible for:

Providing accurate business information.
Supplying required images, content, documents and brand assets.
Providing authorised access to relevant platforms.
Reviewing and approving deliverables within reasonable timelines.
Maintaining valid licences for customer-owned materials and software.
Ensuring that supplied information and materials do not violate third-party rights.
Making payments according to agreed terms.
Complying with applicable laws and platform policies.

Customers remain responsible for the accuracy of their business information, product claims, advertisements, legal disclosures and customer-facing communications.

Delays caused by incomplete information, missing approvals or unavailable customer resources may affect delivery schedules.

10. REVISIONS AND SCOPE CHANGES

The number of revisions and modifications included in a service will be determined by the relevant product description, quotation or agreement.

A revision means a reasonable modification to an agreed deliverable within its original scope.

The following may be treated as additional work:

A completely new design direction.
Significant changes after approval.
Additional pages or features.
New functionality.
Additional campaigns.
Additional integrations.
New deliverables outside the agreed scope.

Additional work may be subject to separate charges and revised timelines.

11. INTELLECTUAL PROPERTY RIGHTS

Intellectual property rights are important to Udyog Connect and its customers.

11.1 Udyog Connect Intellectual Property

Unless otherwise agreed in writing, Udyog Connect retains ownership of its:

Brand name and logo.
Website design and original content.
Proprietary methodologies.
Business frameworks.
Templates and internal systems.
Software and reusable code.
Training materials.
Business processes and operational models.
Original platform features and resources.

Customers may not reproduce, distribute, commercially exploit or modify proprietary Udyog Connect materials without written permission.

11.2 Customer Materials

Customers retain ownership of materials, content, logos, images, documents, trademarks and other intellectual property supplied by them.

Customers grant Udyog Connect a limited, non-exclusive right to use such materials solely for delivering the agreed services.

11.3 Project Deliverables

Ownership and usage rights for custom deliverables will be governed by the relevant proposal or service agreement.

Unless otherwise agreed in writing, ownership of specifically commissioned and paid-for final deliverables will transfer to the customer upon full payment, subject to:

Third-party intellectual property rights.
Open-source software licences.
Third-party application terms.
Pre-existing Udyog Connect tools, frameworks and reusable components.
Any expressly retained rights stated in the project agreement.

11.4 Portfolio and Case Studies

Udyog Connect may request permission to showcase completed projects, client work and business results in its portfolio, marketing materials and case studies.

Confidential customer information, unpublished work and customer trademarks will not be publicly disclosed for promotional purposes without appropriate permission.

12. THIRD-PARTY PLATFORMS AND SERVICES

Udyog Connect may work with or integrate third-party platforms and services, including:

Shopify.
Google.
Meta.
Microsoft.
Zoho.
Odoo.
Payment gateways.
Hosting providers.
CRM platforms.
AI service providers.
Advertising networks.
Other external software and applications.

Such platforms operate independently and are governed by their own terms, policies and privacy practices.

Udyog Connect is not responsible for independent changes, outages, pricing adjustments, account restrictions, algorithm updates, security incidents or service interruptions caused by third-party providers.

Customers remain responsible for maintaining their own third-party accounts, subscriptions and licences unless otherwise agreed.

13. ADVERTISING AND MARKETING DISCLAIMER

Digital marketing and advertising services are intended to improve business visibility, audience engagement and marketing performance.

However, Udyog Connect does not guarantee:

Specific search engine rankings.
A fixed number of leads.
A particular advertising return on investment.
Guaranteed sales or revenue.
A specific social media following.
Guaranteed advertising approval.
Continued visibility on third-party platforms.

Advertising results may vary depending on market conditions, competition, customer behaviour, budgets, platform algorithms, product quality and other external factors.

Advertising expenditure is separate from professional service fees unless explicitly included in the agreed package.

14. AI, AUTOMATION AND TECHNOLOGY DISCLAIMER

AI and automation services are dependent on software providers, technology infrastructure, data quality and configuration.

AI-generated information may contain inaccuracies, incomplete information or unexpected results.

Customers must independently verify important outputs before using them for legal, financial, medical, operational or other consequential decisions.

Udyog Connect does not guarantee that an AI-based system will operate without interruption or produce error-free results.

Customers are responsible for obtaining appropriate permissions and ensuring that their use of AI systems complies with applicable laws and third-party policies.

15. HIRE TALENT AND PROFESSIONAL ENGAGEMENTS

Udyog Connect may provide access to creative, technical, marketing and other professional talent through its Hire Talent platform or related services.

Talent categories may include:

Graphic designers.
Website developers.
UI/UX designers.
E-commerce managers.
Digital marketing professionals.
AI and automation specialists.
Creative professionals.
Technical specialists.

The specific engagement structure may involve project-based work, dedicated resources, professional assignments or other agreed arrangements.

15.1 Talent Engagement

The scope, fees, working arrangements, timelines, deliverables and responsibilities will be defined in the applicable engagement agreement.

15.2 Independent Professionals

Where a professional is engaged as an independent contractor or service provider, the relationship will be governed by the applicable written agreement.

Nothing in these terms automatically creates an employer-employee relationship between Udyog Connect and a customer or between Udyog Connect and an independent professional.

15.3 Talent Performance

Udyog Connect may make reasonable efforts to identify suitable professionals. However, unless expressly agreed, it does not guarantee a particular commercial outcome, individual performance level or project result.

15.4 Direct Engagements

Customers must comply with any applicable introduction, placement, confidentiality or non-circumvention terms separately agreed with Udyog Connect.

16. CONFIDENTIALITY

Both parties agree to take reasonable steps to protect confidential information received during a business engagement.

Confidential information may include:

Business strategies.
Financial information.
Customer databases.
Internal processes.
Marketing plans.
Technical documentation.
Commercial proposals.
Proprietary information.

Confidential information must not be disclosed to unauthorised third parties without permission, except where disclosure is legally required or necessary for authorised service delivery.

These obligations do not apply to information that is publicly available through no breach of confidentiality, independently developed or lawfully received from another source.

17. DATA PROTECTION AND PRIVACY

Udyog Connect may collect and process personal and business information necessary to provide its services.

Information may include:

Name and contact details.
Business information.
Billing and transaction information.
Website enquiry details.
Account information.
Project-related information.
Technical and usage information.

Such information will be handled in accordance with the Udyog Connect Privacy Policy and applicable data protection laws.

Customers must ensure they have the necessary rights and permissions before sharing personal information, customer databases or other third-party data with Udyog Connect.

Where required, additional data processing or confidentiality agreements may be executed.

18. REFUNDS, CANCELLATIONS AND SERVICE WITHDRAWALS

Refund eligibility depends on the type of service, work already performed, applicable product terms and governing law.

Unless a specific product page or written agreement provides otherwise:

Completed and delivered services are not automatically eligible for refunds.
Custom projects already commenced may not be eligible for a full refund.
Third-party expenses and authorised external costs may be non-refundable.
Subscription cancellation does not automatically entitle the customer to a refund for an existing billing period.
Advance payments and project deposits will be handled according to the agreed payment and cancellation terms.
Where Udyog Connect is unable to deliver an agreed service, an appropriate resolution, which may include rescheduling, replacement or refund, will be considered in accordance with the agreement and applicable law.

Nothing in this section limits any mandatory consumer rights or statutory refund entitlements available under applicable law.

Customers should submit refund and cancellation requests through the official Udyog Connect communication channels.

19. SERVICE MODIFICATIONS AND AVAILABILITY

Udyog Connect reserves the right to improve, modify, update or discontinue website features, service offerings, subscription benefits and other platform components.

Material changes affecting an existing paid engagement will be handled in accordance with the applicable service agreement and relevant law.

We will make reasonable efforts to maintain service availability but do not guarantee uninterrupted access to the website or digital systems.

20. PROHIBITED ACTIVITIES

Customers must not use Udyog Connect services or platforms for:

Illegal activities.
Fraudulent transactions.
Misrepresentation or impersonation.
Copyright or trademark infringement.
Distribution of malicious software.
Unauthorised access to systems.
Harassment, abuse or threatening conduct.
Unauthorised data collection.
Spam or deceptive marketing.
Activities violating applicable advertising policies.
Any activity that could damage Udyog Connect, its customers or third parties.

Udyog Connect may suspend or terminate access where prohibited activities are identified, subject to applicable law and contractual obligations.

21. WARRANTIES AND DISCLAIMERS

Udyog Connect will make reasonable professional efforts to provide services in accordance with the agreed scope and applicable professional standards.

However, except where expressly agreed in writing or required by law, services and website content are provided without guarantees of particular business, financial, marketing or commercial outcomes.

We do not warrant that:

The website will always be available.
All software integrations will remain compatible indefinitely.
Third-party services will operate without interruptions.
Marketing campaigns will produce predetermined results.
Business recommendations will produce guaranteed financial returns.
All technical systems will remain free from errors.

Customers are responsible for evaluating whether a service is appropriate for their business requirements.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Udyog Connect will not be liable for indirect, incidental, special or consequential losses arising from the use of its website or services.

This may include:

Loss of anticipated profits.
Loss of business opportunities.
Loss of data.
Business interruption.
Third-party platform failures.
Advertising account restrictions.
External software failures.
Unauthorised actions by third parties.

Subject to applicable law, Udyog Connect's aggregate liability arising from a particular paid service engagement will not exceed the fees actually paid for that specific engagement during the three months immediately preceding the event giving rise to the claim.

This limitation does not apply to liabilities that cannot legally be excluded or limited, including liability arising from fraud, wilful misconduct or other non-excludable obligations.

23. INDEMNIFICATION

Customers agree to indemnify and hold Udyog Connect, its founders, directors, employees, contractors and authorised representatives harmless from third-party claims, losses and reasonable legal expenses arising from:

Customer-provided unlawful content or materials.
Customer infringement of intellectual property rights.
Customer violation of applicable laws.
Fraudulent or unauthorised activities.
Breach of these terms.
Misuse of delivered services.
Claims arising from information or instructions supplied by the customer.

This obligation will apply to the extent permitted by applicable law and subject to appropriate responsibility for the parties' respective acts and omissions.

24. SUSPENSION AND TERMINATION

Udyog Connect may suspend or terminate a service engagement where:

The customer materially breaches these terms.
Payments remain overdue.
The customer engages in unlawful activities.
The customer misuses the services.
Required cooperation is repeatedly withheld.
Continued service would create legal or security risks.

Where reasonably possible, notice and an opportunity to remedy the breach will be provided.

Customers may terminate their engagement according to the applicable service agreement or subscription cancellation terms.

Termination does not automatically waive outstanding payment obligations or accrued rights.

Provisions relating to payment obligations, intellectual property, confidentiality, liability, indemnification and dispute resolution will survive termination to the extent necessary.

25. FORCE MAJEURE

Udyog Connect will not be held responsible for delays or failures caused by circumstances beyond its reasonable control.

These may include:

Natural disasters.
Government restrictions.
War or civil unrest.
Internet or infrastructure outages.
Cybersecurity incidents.
Labour disruptions.
Third-party platform failures.
Other unforeseen circumstances.

We will make reasonable efforts to minimise the impact and resume affected services as soon as practicable.

26. GOVERNING LAW AND JURISDICTION

These Terms of Service will be governed by the laws of India.

Subject to applicable statutory rights and jurisdictional requirements, courts of competent jurisdiction in Jaipur, Rajasthan, India, will have jurisdiction over disputes arising from these terms.

Before initiating formal legal proceedings, both parties are encouraged to attempt to resolve disputes through good-faith discussions.

Nothing in this section restricts any mandatory legal rights available to consumers under applicable law.

27. CHANGES TO THESE TERMS

Udyog Connect may revise these Terms of Service from time to time to reflect changes in:

Business operations.
Services and subscription offerings.
Technology and platform requirements.
Applicable laws and regulations.
Customer policies.
Commercial practices.

Updated terms will be published on this page with a revised effective or last-updated date.

Continued use of our services after updated terms become effective will be subject to the revised terms, to the extent permitted by applicable law.

Material changes to existing contractual arrangements will be handled in accordance with the applicable agreement and legal requirements.

28. SEVERABILITY

If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

The invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

29. ENTIRE AGREEMENT

These Terms of Service, together with the Privacy Policy, Refund and Cancellation Policy, applicable product descriptions, quotations, proposals and signed service agreements, constitute the agreement governing the relevant use of Udyog Connect services.

Where a separately executed agreement contains specific terms that conflict with these general website terms, the specific agreement will prevail for that particular engagement, subject to applicable law.

30. CONTACT INFORMATION

For questions, clarifications, complaints or requests relating to these Terms of Service, please contact Udyog Connect through its official communication channels.

Business Name: Udyog Connect
Business Location: Jaipur, Rajasthan, India
Website: www.udyogconnect.com
Email: info@udyogconnect.com
For service-related queries, please include your order number, subscription details or project reference where applicable.

Udyog Connect

Manage Better. Grow Faster. Scale Smarter.