Cancellation policy

PURCHASE, CANCELLATION & REFUND POLICY

Udyog Connect

Effective Date: 30 October 2026
Last Updated: 30 October 2026

1. INTRODUCTION

Welcome to Udyog Connect.

This Purchase, Cancellation & Refund Policy explains the terms governing purchases, payments, order cancellations, subscription cancellations and refund requests made through the Udyog Connect website and associated sales channels.

Udyog Connect provides business strategy, consulting, digital transformation, technology development, creative services, digital marketing, AI and automation solutions, subscription programs, training and professional services.

Since most of our offerings are digital products and customised professional services, purchase and cancellation conditions may differ depending on the nature of the product or service.

By placing an order or purchasing a service through Udyog Connect, you acknowledge and agree to this policy, subject to applicable statutory consumer rights.

2. PURCHASE POLICY

Customers can purchase available products and services through the official Udyog Connect website or other authorised sales channels.

Before completing a purchase, customers should carefully review:

  • Product or service description.

  • Features and included benefits.

  • Pricing and applicable taxes.

  • Subscription duration, if applicable.

  • Payment terms.

  • Service scope and deliverables.

  • Delivery and activation timelines.

  • Cancellation and refund conditions.

Customers are responsible for ensuring that the selected product or service meets their requirements.

An order is considered confirmed after successful payment and the applicable order confirmation or acceptance by Udyog Connect.

For customised services and project-based engagements, work may commence only after the agreed onboarding requirements and payment conditions have been fulfilled.

3. PAYMENT TERMS

Udyog Connect may accept payments through authorised payment gateways and other approved payment methods.

All payments must be completed using the payment options made available during checkout or through an authorised invoice.

Prices may be displayed in INR or other supported currencies.

Applicable GST and other statutory taxes will be charged as required by law.

Customers are responsible for providing accurate billing and payment information.

Any additional expenses, including third-party software, application subscriptions, hosting, domain registration, advertising budgets or external services, will be communicated separately where applicable.

4. DIGITAL PRODUCTS AND SERVICES

Most Udyog Connect offerings are digital products or professional services.

These may include:

  • Business consulting and strategy.

  • Business Scale OS subscriptions.

  • Website and Shopify development.

  • Digital marketing and SEO.

  • Branding and creative design.

  • AI and business automation.

  • Digital business resources.

  • Training and educational programs.

  • Professional talent services.

Customers acknowledge that digital products and customised services may involve immediate access, resource allocation, onboarding, configuration, development or professional work after purchase.

Refund eligibility will therefore depend on the product category, delivery status, work completed and applicable law.

5. CANCELLATION POLICY

Customers may request cancellation of an order or service by contacting Udyog Connect through its official communication channels.

Cancellation requests should include:

  • Customer name.

  • Order number.

  • Registered email address.

  • Purchased product or service.

  • Reason for cancellation.

Cancellation requests will be reviewed according to the applicable product terms and the stage of service delivery.

5.1 Cancellation Before Service Commencement

Where a customer requests cancellation before any service work, onboarding, resource allocation or digital delivery has commenced, Udyog Connect will review the request.

Where appropriate and legally permissible, the order may be cancelled and the eligible amount refunded after deducting any properly disclosed, applicable and non-recoverable charges.

5.2 Cancellation After Service Commencement

Where work has already commenced, cancellation eligibility will depend on:

  • Work completed.

  • Resources allocated.

  • Deliverables prepared.

  • Third-party expenses incurred.

  • Contractual commitments.

  • Applicable refund conditions.

Customers may be charged for services already delivered and authorised costs already incurred, subject to applicable law.

5.3 Completed Services

Services that have been fully delivered and accepted will generally not qualify for cancellation or refunds, except where required by applicable law or expressly agreed otherwise.

6. BUSINESS SCALE OS SUBSCRIPTION CANCELLATION

Business Scale OS is a recurring business management and growth subscription program offered by Udyog Connect.

Subscription plans may include Starter, Growth, Pro, Elite and Enterprise.

Each plan provides specific features, services, benefits and support according to its published description.

6.1 Monthly Subscription Cancellation

Customers may request cancellation of their Business Scale OS subscription through the official communication channels or available subscription management functionality.

Where applicable, cancellation should be submitted before the next scheduled billing date.

Unless otherwise specified in the subscription agreement:

  • Cancellation will prevent future subscription renewals once effective.

  • Existing subscription access will continue until the end of the paid billing period, subject to the plan terms.

  • Outstanding invoices and payment obligations will remain payable.

  • Cancellation does not automatically create an entitlement to a refund for the current billing period.

6.2 Annual or Long-Term Subscriptions

Where annual or other long-term subscriptions are offered, cancellation and refund conditions will be governed by the applicable subscription agreement and the terms disclosed at purchase.

6.3 Subscription Upgrades and Downgrades

Customers may request an upgrade or downgrade where such changes are supported.

Changes in pricing, features, billing dates and subscription entitlements will be communicated before implementation.

6.4 Failed Subscription Payments

If a recurring payment fails, subscription benefits or access may be temporarily suspended until the payment issue is resolved.

Udyog Connect may contact the customer to request updated payment information or settlement of outstanding amounts.

7. REFUND POLICY BY PRODUCT CATEGORY

Refund eligibility varies according to the type of product or service purchased.

7.1 Digital Downloads and Resources

Digital downloads, templates, guides, documents and other downloadable resources are generally non-refundable once access has been provided or the download has been made available.

However, customers may contact us if a product is defective, inaccessible or materially different from its advertised description.

7.2 Business Consulting and Strategy Services

Refund eligibility for consulting, business assessment, strategy development and advisory services will depend on the work completed and the applicable agreement.

Completed consultation sessions and delivered reports will generally not be refundable, subject to applicable statutory rights.

7.3 Website and Technology Development

For website development, Shopify development, software implementation and other technical projects:

  • Advance payments will be handled according to the approved project agreement.

  • Work already completed may be charged.

  • Approved third-party expenses may be non-refundable where genuinely incurred.

  • Undelivered work will be assessed according to the project agreement and applicable law.

7.4 Digital Marketing Services

Marketing services may involve campaign planning, account setup, creative development, advertising configuration, research and ongoing management.

Fees for services already performed will generally not be refundable.

Advertising expenditure paid to third-party advertising platforms is governed by the respective platform's policies and applicable arrangements.

7.5 Training and Business Programs

Refund conditions for workshops, courses, training sessions and educational programs will be specified on the relevant product or program page.

Where sessions or digital materials have already been delivered, refund eligibility may be limited, subject to applicable law.

7.6 Hire Talent Services

Refund conditions for talent discovery, professional matching, recruitment-related services and project-based talent engagements will be governed by the relevant engagement agreement.

Where matching, introductions, onboarding or professional work has already been completed, cancellation and refund eligibility will depend on the agreed service scope.

8. NON-REFUNDABLE CHARGES

The following charges may be non-refundable where they have been properly disclosed, authorised, incurred and are legally eligible for exclusion from a refund:

  • Completed professional service fees.

  • Third-party software licences.

  • Domain registration and renewal costs.

  • Hosting and application charges.

  • Approved advertising expenditure.

  • Custom development work already completed.

  • External professional fees.

  • Other authorised third-party expenses.

Nothing in this section excludes refunds or remedies that are mandatory under applicable law.

9. REFUND REQUEST PROCESS

Customers requesting a refund should submit a written request through the official Udyog Connect email or contact page.

The request should include:

  1. Full name.

  2. Registered email address.

  3. Order or invoice number.

  4. Product or service purchased.

  5. Date of purchase.

  6. Reason for requesting the refund.

  7. Supporting documents, if applicable.

Udyog Connect will review the request and may seek additional information before reaching a decision.

10. REFUND APPROVAL AND PROCESSING

Approved refunds will generally be initiated through the original payment method wherever supported by the payment provider.

Processing timelines may depend on the payment gateway, banking institution and transaction method.

Udyog Connect will communicate the refund decision and relevant processing information to the customer.

Where a refund is required by applicable law, it will be handled within the legally prescribed timeframe.

11. DUPLICATE OR INCORRECT PAYMENTS

If a customer is charged more than once for the same order or an incorrect amount is deducted due to a verified transaction error, the customer should notify Udyog Connect with relevant payment details.

Verified duplicate or erroneous payments will be investigated and eligible refunds or corrections will be processed accordingly.

12. ORDER REJECTION OR CANCELLATION BY UDYOG CONNECT

Udyog Connect reserves the right to decline or cancel an order where:

  • Payment cannot be verified.

  • The order contains incorrect or misleading information.

  • The requested service cannot reasonably be delivered.

  • The transaction appears fraudulent.

  • The customer requests unlawful services.

  • A technical or pricing error materially affects the order.

Where payment has been collected for an order that Udyog Connect cannot fulfil, an appropriate refund or other legally compliant resolution will be provided.

13. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Reviewing product descriptions before purchase.

  • Providing accurate information.

  • Selecting the correct service or subscription plan.

  • Maintaining valid payment details.

  • Reviewing subscription renewal terms.

  • Providing required project information.

  • Requesting cancellation within the applicable timeframe.

  • Maintaining records of order confirmations and invoices.

Failure to provide necessary information or approvals may affect service delivery timelines.

14. CONSUMER RIGHTS

Nothing in this policy is intended to restrict, exclude or override rights available to customers under applicable Indian consumer protection laws.

Where a statutory right to cancellation, refund, replacement or other remedy applies, such rights will prevail over any conflicting provision of this policy.

15. POLICY MODIFICATIONS

Udyog Connect reserves the right to update or modify this policy to reflect changes in business operations, product offerings, subscription models, payment arrangements and applicable legal requirements.

Updated versions will be published on this page with the revised effective date.

Changes will not retrospectively remove rights already accrued to customers under applicable law or existing contractual arrangements.

16. CONTACT INFORMATION

For purchase-related enquiries, cancellation requests, subscription issues or refund assistance, contact Udyog Connect through its official communication channels.